FREQUENTLY ASKED QUESTIONS
We’re here to help in any way we can. Below you can find answers to common questions you may have about your visit, the animals we care for, or travel arrangements and accommodations to make your visit the best possible experience you can have. If you don’t see your question below, you can ask us directly at email@example.com.
Frequently Asked Questions
For questions regarding pricing, scheduling a tour, or group sizes please go to Book a Tour.
How long does a tour last?
Our tours range from one hour to an hour a half in length.
What does a tour consist of?
Your tour guide will take you on a walk around the entire perimeter of the sanctuary so you’ll see every one of our animals. You will learn about each species of animal we have, their specific stories, and the conservation issues they are facing both in captivity and in the wild, all while enjoying viewing these gorgeous creatures in their day to day behavior.
Are your pathways wheelchair accessible?
Yes! We also have several wheelchairs on sight that are available for guests.
Are the tours safe?
Yes! All the animals are separated by secure and locked fences that only select volunteers have access to. The public is kept at a safe and supervised distance from our animals at all times.
Do we get to pet or feed the animals?
Under no circumstances can a non-volunteer interact with the animals in any capacity. We do offer public viewings of feedings on Saturday and Sunday, but members of the public do not partake in the feeding aside from observation.
How much walking is involved?
The tour path is about a quarter mile long.
What is your weather policy for tours?
We will continue to give tours when it is raining and snowing. You will get a full refund if you do not want to take a tour due to weather even if the tour isn’t cancelled and we will happily reschedule for you. Tours are only cancelled for severe weather when it would be unsafe to be outside i.e. lightning, snowstorms, tornado warnings, etc. or when you would be unable to hear your tour guide.
What forms of payment do you accept?
We accept cash, card, and check. We also have contactless forms of payment such as ApplePay and GooglePay.
If we come on the weekend do we get a guided tour or are we free to walk around on our own?
You are only able to walk the ground when on a guided tour with one of our experienced volunteer tour guides.
Can we bring our pets?
Pets are not allowed. Only service animals can be taken on our tours.
How many and what type of animals do you have?
We currently have 26 animals in total. This consists of tigers, lions, a leopard, a mountain lion, wolves, servals, a caracal, a lynx, an Asian leopard cat, bobcats, Geoffroy’s cats, coatimundis, and foxes.
Can we bring our lunch to stay and eat after the tour?
Yes. You are welcome to eat at our picnic tables outside the main building. However, you can not stay and eat in the courtyards or anywhere else where our animals are visible.
How far in advance can we schedule a tour?
You can book up to a year in advance.
Is it something small children would enjoy?
Definitely! The sanctuary is both safe and fun for children and families. They get to see many wild animals with great visibility and are encouraged to ask as many questions as they like!
Do we need to book a reservation in advance?
Booking in advance is recommended but not required. Walk-ins are welcome but there is always a chance the soonest tour will be fully booked. Feeding tours tend to fill up the quickest.
When are the weekend feedings?
May 1 – October 31:
Saturday feedings are at 4:00pm. Book a 3:30pm, 3:00pm, or 2:30pm tour to view a Saturday feeding.
Sunday feedings are at 2:00pm. Book a 1:30pm, 1:00pm, or 12:30pm tour to view a Sunday feeding.
November 1 – April 30:
Both Saturday and Sunday feedings are at 2:00pm. Book a 1:30pm, 1:00pm, or 12:30pm tour to view a weekend feeding.
Will you come speak and bring an animal to our location?
We will absolutely come speak. However, we no longer have outreach animals that travel to various locations.